Privacy Policy

1. Introduction

Nexlink IT LLC ("Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our IT services, visit our website, or interact with us.

2. Information We Collect

2.1 Personal Information: We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Business information (company name, job title, industry)
• Account credentials and authentication information
• Payment and billing information
• Communication preferences

2.2 Technical Information: In the course of providing IT services, we may collect:

• System configuration and technical specifications
• Server logs and access records
• Network topology and security information
• Software and hardware inventory
• Performance metrics and monitoring data

2.3 Website Information: When you visit our website, we may collect:

• IP address and location data
• Browser type and version
• Pages visited and time spent on site
• Referring website information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our IT services
• Communication: To respond to inquiries, provide support, and send service-related notifications
• Billing: To process payments and manage your account
• Security: To protect our systems and your data from unauthorized access
• Compliance: To meet legal and regulatory requirements
• Improvement: To analyze usage patterns and improve our services

4. Data Security and Protection

4.1 Security Measures: We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Secure backup and disaster recovery procedures

4.2 Data Retention: We retain your information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist in providing our services
• Legal Requirements: When required by law or to protect our rights and interests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent for specific disclosures

6. Remote Access and System Monitoring

6.1 Remote Access: When providing IT services, we may need to access your systems remotely. This access is:

• Limited to the scope of contracted services
• Performed using secure, encrypted connections
• Logged and monitored for security purposes
• Terminated upon completion of services or contract termination

6.2 Monitoring: We may monitor system performance and security to ensure optimal service delivery and protect against threats.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a structured format
• Objection: Object to certain processing of your information
• Withdrawal: Withdraw consent for data processing where applicable

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

9. Third-Party Services

Our services may integrate with third-party platforms and services. These third parties have their own privacy policies, and we are not responsible for their practices. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Data Breach Notification

In the event of a data breach that may affect your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of becoming aware of the breach.

14. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: support@nexlink.website
• Phone: (307) 289-5340
• Website: nexlink.website

15. Compliance and Regulations

This Privacy Policy is designed to comply with applicable privacy laws and regulations, including but not limited to:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Health Insurance Portability and Accountability Act (HIPAA) - where applicable
• Other applicable federal, state, and local privacy laws