Effective: September 2025
By engaging Nexlink IT LLC ("Company," "we," "us," or "our") for IT services, you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services.
Nexlink IT LLC provides professional IT services including but not limited to:
3.1 Grant of Access: By engaging our services, you explicitly grant Nexlink IT LLC permission to access your systems remotely for the purpose of providing contracted IT services. This includes but is not limited to:
3.2 Security Measures: We agree to:
3.3 Client Responsibilities: You agree to:
4.1 Response Times: We strive to respond to service requests within the following timeframes:
4.2 Service Windows: Regular maintenance and non-emergency work will be performed during business hours (9 AM - 6 PM MST) unless otherwise agreed upon.
5.1 Hourly Services: Hourly services are billed in 15-minute increments. Payment is due within 30 days of invoice date.
5.2 Project Services: Project services require 50% payment upfront, with the remaining balance due upon completion.
5.3 Late Payments: Late payments may incur a 1.5% monthly service charge. Services may be suspended for accounts more than 30 days past due.
6.1 Confidentiality: We maintain strict confidentiality regarding your data, systems, and business information. We will not disclose confidential information to third parties without your written consent.
6.2 Data Protection: We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
6.3 Data Backup: While we may assist with backup solutions, you remain responsible for maintaining adequate data backups. We are not liable for data loss unless specifically contracted for backup services.
7.1 Service Limitations: Our services are provided "as is" and we make no warranties regarding uninterrupted service or error-free operation.
7.2 Liability Cap: Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific service in question.
7.3 Exclusions: We are not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities.
You agree to indemnify and hold harmless Nexlink IT LLC from any claims, damages, or expenses arising from:
9.1 Client Data: You retain all rights to your data, systems, and intellectual property. We do not claim ownership of your data.
9.2 Our Tools: Any tools, scripts, or methodologies developed by us remain our intellectual property unless otherwise agreed in writing.
10.1 Termination by Client: You may terminate services with 30 days written notice. Payment for services already rendered remains due.
10.2 Termination by Company: We may terminate services immediately for non-payment, violation of these Terms, or if continued service poses a security risk.
10.3 Data Return: Upon termination, we will return your data and access credentials within 30 days, subject to payment of outstanding invoices.
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or internet service provider outages.
These Terms are governed by the laws of Wyoming, United States. Any disputes shall be resolved in the courts of Wyoming.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.
For questions about these Terms, please contact us at:
Note: This document serves as a general framework. Specific service agreements may include additional terms and conditions tailored to your particular needs.